Refund Policy

Our Cancellation and Refund Policy outlines the terms and conditions regarding order cancellations and refunds for purchases made on our website.

Cancellation Policy: Customers can cancel orders within 6 hours of placing the order, provided the order has not yet been processed or shipped. To cancel an order, please contact our customer service team with your order details.

Refund Policy: We strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a refund or exchange within 7 days of receiving your order. To be eligible for a refund or exchange, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Refund: To request a refund or exchange, please contact our customer service team. Provide your order details and reason for the return. Our team will guide you through the return process and provide instructions for shipping the item back to us.

Refund Processing: Once the returned item is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 14 business days.

Refund Time frame: Please note that the time taken for the refunded amount to reflect in your account may vary depending on the payment method and financial institution. Contact your bank or credit card company for specific details regarding refund processing times.

Non-Refundable Items: Certain items may not be eligible for a refund or exchange, such as:

  • Products that have been used, washed, altered, or damaged by the customer

  • Items without original packaging or tags

  • Clearance or sale items

Cancellation or Refund Disputes: If there are any concerns or disputes regarding cancellations or refunds, please reach out to our customer service team for assistance. We will make every effort to resolve any issues promptly and fairly.

Changes to Cancellation and Refund Policy: NICE Group of Companies reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes made will be effective immediately upon posting on this page.

For any further questions or clarifications regarding our Cancellation and Refund Policy, please feel free to contact our customer service team.